Legal
Privacy Policy
Effective October 5, 2026 · WillOS
The short version
- We use your information to run WillOS for you, take payment, keep it secure, and meet legal duties.
- We do not sell your personal information. No ads or tracking cookies in the app, and no marketing emails. Our public pages use the Meta Pixel and HYROS to measure our own ads.
- Your messages and files are processed by our hosting and AI providers. Recordings you upload are deleted once transcribed, and we never receive your call audio.
- You can ask to see, correct or delete your information at any time: support@fitproceo-ai.com.
On this page
- 1. Who we are
- 2. Information we collect
- 3. How we use it
- 4. How we share it
- 5. Selling, sharing and ads
- 6. Cookies and browser storage
- 7. How long we keep it
- 8. Security
- 9. Your privacy rights
- 10. Users in the EU and UK
- 11. Information you collect through WillOS
- 12. Children
- 13. Changes to this policy
- 14. Contact
1.Who we are
The business that operates WillOS ("we", "us") sells WillOS, including its AI coach "Coach Will", at will-os.com. This policy explains how we handle personal information about applicants, members and visitors. Coach Will is trained on the coaching material of Will Nelson, who shares in the revenue of the Service.
- Seller: WillOS
- Email: support@fitproceo-ai.com
Visitors to members' landing pages. If you filled in a form on a page a member published with Coach Will, that member decides how your information is used, and we only handle it on their behalf. Please contact them first. We will pass on any request that reaches us.
2.Information we collect
When you apply
Your first name, email, Instagram handle, monthly revenue range and biggest bottleneck. We also see your IP address, which we use briefly to prevent abuse.
Your account
Email, name, role, membership status, settings (such as your weekly check-in day and theme), sign-in codes and session tokens (stored only in hashed form), and the business details you give when you set up (such as your offer, niche and numbers).
What you put into WillOS
- Messages, conversations, projects, feedback and answer ratings.
- Files you upload: documents, screenshots, photos, and recordings or videos (for example sales calls or VSLs), and links you share for review.
- Transcripts of recordings and videos, and the text of what you say on calls with Coach Will.
- Facts Coach Will remembers about your business so it does not ask twice. You can see and delete them on the Memories page.
- Documents, PDFs and landing pages created for you.
Your content may include information about other people, such as prospects on a sales-call recording. See section 11.
Voice calls and dictation
Calls and dictation use your browser's built-in speech recognition. Your microphone audio is turned into text by your browser, which may send it to its own provider (for example Google for Chrome, or Apple for Safari) under that provider's terms. We do not receive or store the audio of your calls, only the resulting text. We record how long calls last, to apply plan limits. The voice you hear is synthetic; to create it we send Coach Will's reply text (not your voice) to our text-to-speech provider.
Connected tools
If you connect them: your booking link, Instagram handle and website address; for GoHighLevel, a location ID and access token. With these, we pull summary figures (such as pipeline counts) when you ask about them. Disconnecting a tool on the Integrations page deletes its stored details.
Meta Ads (Facebook and Instagram ads). When you connect with Facebook, we ask Meta for read-only access to ad reports (the ads_read permission) and nothing else: we can never create, change, pause or pay for ads. We store an encrypted access token, your Facebook user ID and name, the ad accounts you choose, and when access expires (or, if you paste a system user token instead, that token and the ad account ID). When you ask about your ads, we read results for those accounts (spend, reach, clicks, leads, conversations, cost per result, and the name, text and thumbnail link of your best and worst ads), use them in that answer and keep a short-lived copy for up to 10 minutes. Disconnecting deletes the token and asks Meta to remove our access. If you remove the app in your Facebook settings, Meta tells us and we delete the token; if you also ask Meta to delete your data, we delete everything we hold from Meta at once and give you a confirmation code you can check.
Monday.com, ClickUp and Notion. If you connect one, we store an encrypted access token (a personal token you paste, or one issued when you connect through that tool's own sign-in), the name of your account or workspace, and the list of boards, lists, databases and pages you choose for Coach Will to read. Access is read-only: we never create, change, move or delete anything in these tools, and in Notion we can only see the pages and databases you share with the integration. When you ask about your pipeline, clients or tasks, we read the ones you chose and turn them into summary figures (counts by status or stage, new items, items not updated recently, overdue dates) plus a few recent item titles. People appear by first name only, email addresses, phone numbers and links are removed, and for a Notion page you pick (for example your offer or SOPs) a short excerpt of its text is included. We use this in that answer and keep a short-lived copy for up to 10 minutes. Disconnecting deletes the token; you can also revoke it in the tool itself.
Zoom. If you connect Zoom, we ask for read-only access to your Zoom profile and your cloud recordings, and store an encrypted access token, your Zoom user ID, account ID and email, and your settings for which calls to review. When a cloud recording finishes, Zoom tells us; we keep the meeting's title, date, length and link, and, for the calls you chose to have reviewed, we download Zoom's transcript (or the audio, which we transcribe and then delete) to write your call review and content ideas. The transcript is kept with the review on Call reviews until you delete it. We never record meetings, join them, or change anything in your Zoom account, and we don't use Zoom data to train AI models. You are responsible for telling the people on your calls that they are recorded. Disconnecting deletes the token, the list of your recordings and the Zoom transcripts, and asks Zoom to remove our access; removing the app in Zoom does the same. Reviews you already have stay until you delete them.
Billing
Whop handles checkout and sends us your email, membership status, plan, amounts, currency, tax, payment and refund dates. We do not receive your full card details.
Usage and security information
Usage counts (messages, call minutes, video minutes), timestamps, and IP addresses or email addresses used to limit repeated attempts (for example sign-in codes and applications). Our hosting providers also keep short-lived technical logs.
Emails you send us
Anything you send to an @fitproceo-ai.com address, including replies to our emails.
3.How we use it
- To review your application, reply to you and follow up.
- To provide the Service: sign-in, answers, calls, reviews, documents, pages, memory, and check-ins you schedule.
- To take payment, manage your membership and keep tax and accounting records.
- To send service emails: sign-in codes, receipts, your welcome email, lead notifications and check-ins you set up, and now and then a note about something new in WillOS (stop those with the link at the bottom of any of them).
- To keep the Service secure, prevent fraud and abuse, and fix problems.
- To support you and review answer quality, for example when you rate an answer or report a problem.
- To comply with the law and to establish or defend legal claims.
We do not send marketing emails today. If we ever do, we will follow the CAN-SPAM Act and similar laws, ask for consent where required, and include an unsubscribe link in every message.
Your content is not added to the shared library that answers other members. We may use aggregated information that does not identify you (for example how often a feature is used) to improve the Service.
5.Selling, sharing and ads
We do not sell your personal information for money. Our public pages (home, membership and checkout, affiliate) use the Meta Pixel and HYROS to measure our own ads, as described in How we share it. Under California and some other US state privacy laws that can count as "sharing" for cross-context behavioral advertising. The member app uses no advertising cookies or tracking pixels, and we do not process personal information for profiling that produces legal or similarly significant effects.
To opt out, turn on Global Privacy Control in your browser: the public pages then load neither tool. Questions: support@fitproceo-ai.com. We do not knowingly sell or share the personal information of anyone under 18.
7.How long we keep it
| Information | How long |
|---|---|
| Uploaded recordings and videos | Deleted from storage right after they are transcribed |
| Sign-in codes | Valid for 10 minutes and one use; the hashed record is deleted within 30 days |
| Sign-in sessions | End 90 days after you sign in, or sooner when you sign out (on that device, or everywhere else with Sign out other devices in Settings) or your membership ends |
| Applications | 24 months from the date you applied, then deleted |
| Your account, conversations, memory, files, documents and pages | While your membership is active and up to 12 months after it ends (so you can come back and pick up where you left off), then deleted. You can delete conversations, memories, files and pages yourself at any time, and delete your whole account yourself in Settings > Delete my account (or ask us to) |
| Leads from your landing pages | Until you delete the page or your account is deleted (we also delete individual leads on your request) |
| Billing and payment records | As long as tax and accounting law requires, generally up to 7 years |
| Security records (rate limits) and technical logs | Up to 30 days |
| Emails you send us | Up to 3 years after the matter is closed |
Backups are overwritten on their normal cycle. We may keep information longer where the law requires it or for a legal claim.
8.Security
We protect personal information with safeguards that fit the risk, including:
- encryption in transit (HTTPS with HSTS) for the site, the app and our providers;
- one-time sign-in codes and session tokens stored only as keyed hashes, with attempt limits;
- account access checked on every request, and instant sign-out when a membership ends;
- a strict content security policy, and landing pages served without scripts;
- uploaded recordings deleted after transcription; and
- access to admin tools limited to the people who need it.
No system is perfectly secure. If a breach affects your personal information, we will notify you and the authorities as the law requires.
9.Your privacy rights
Depending on where you live (for example California, Colorado, Connecticut, Virginia, Texas or another state with a privacy law), you may have the right to:
- know what personal information we collect, use and disclose, and get a copy of it;
- correct information that is inaccurate;
- delete your personal information;
- opt out of the sale or sharing of personal information, targeted advertising and certain profiling (we do none of these); and
- not be discriminated against for using these rights.
Anyone can ask us to see, correct or delete their information, wherever they live. Email support@fitproceo-ai.com from the address on your account. We will confirm we received your request, may need to verify your identity, and will answer within 45 days (or sooner where the law requires). You can use an authorized agent, who must show us your written permission. If we decline your request, you can appeal by replying to our decision; if you are still not satisfied, you can contact your state attorney general.
Categories, in the terms California law uses: identifiers (name, email, IP address, Instagram handle); commercial information (membership and payment records); internet activity (usage within the Service); audio-derived information (call transcripts, not audio); professional information (your business details and numbers); and the content of files and messages you choose to send. We collect them from you, from Whop, and from tools you connect, for the purposes in section 3, and disclose them only to the recipients in section 4.
10.Users in the EU and UK
If you are in the European Economic Area or the United Kingdom, the GDPR or UK GDPR applies to our processing of your personal data, and the business that operates WillOS is the controller.
Legal bases
| Purpose | Legal basis |
|---|---|
| Reviewing your application at your request | Steps before a contract (Art. 6(1)(b)); legitimate interests (Art. 6(1)(f)) |
| Providing the Service, billing and service emails | Performance of our contract with you (Art. 6(1)(b)) |
| Tax and accounting records | Legal obligation (Art. 6(1)(c)) |
| Security, abuse prevention, support and quality | Legitimate interests in a secure, working service (Art. 6(1)(f)) |
| Measuring our own ads on the public pages | Legitimate interests in knowing which ads work (Art. 6(1)(f)) |
| Legal claims | Legitimate interests (Art. 6(1)(f)) |
International transfers
We are based in the United States and most of our providers are too, so your personal data is processed in the US. Where the law requires a safeguard for data sent to the US, we rely on the EU-U.S. Data Privacy Framework (and its UK extension) for certified providers, and otherwise on the European Commission's Standard Contractual Clauses (with the UK addendum) in our providers' data processing terms. You can ask us for details.
Your rights
You have the right to access, correct, delete, restrict or object to our processing of your personal data, to data portability, and to withdraw consent where we rely on it. Email support@fitproceo-ai.com. We reply within one month (extendable by two months for complex requests).
Automated decision on applications. Your revenue range decides which next step the site shows you after applying (membership, or Will's free material). You can apply again, and you can ask for a person to review it.
Complaints. You can complain to the data protection authority where you live or work (in the UK, the Information Commissioner's Office). We would appreciate the chance to address your concern first.
11.Information you collect through WillOS
When you, as a member, collect personal information through the Service (for example leads from your landing pages) or upload information about other people (for example a sales-call recording with a prospect), you decide how it is used, and we handle it for you as your service provider (a "processor" under the GDPR) under the Data Processing Addendum in section 19 of the Terms.
You must give those people your own privacy notice (for example a short line and link next to your lead form), use their information lawfully, and get consent before marketing to them where the law requires it.
12.Children
The Service is for adults running a business. It is not for anyone under 18, and we do not knowingly collect personal information from children, including children under 13 as defined by the Children's Online Privacy Protection Act (COPPA). If you believe a child has given us personal information, email us and we will delete it.
13.Changes to this policy
We will update this policy when our services, providers or the law change. The date at the top shows the current version. If a change materially affects how we use your information, we will tell members by email or in the app before it applies.
14.Contact
Questions or requests about your personal information: support@fitproceo-ai.com.
- Seller: WillOS
- Email: support@fitproceo-ai.com